Refund policy

REFUND / RETURN POLICY

Refund / Replacement For Damaged Products: We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.

Make yourself available when a delivery is attempted at your address. We at NAISARGIQ take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.

If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to naisargiq@gmail.com or WhastApp on +91-8690926387. In the Subject write “Replacement/ Refund” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an
image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable. All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc. to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be
accepted.

As we deal with beauty category of products, We DON’T accept any returns.

There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.

Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places. It’s customer’s responsibility to store the products in good and clean environment. Shelf life for unopened products are different from used/opened products. Customers are requested to take a note of this and use the products within the time mentioned. We won’t replace any product that’s ordered months ago and expired / damaged as a result of poor product storage or handling. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.

Parcels Damaged/ Lost In Transit: If you find a parcel is damaged in-transit, or package looks distorted or seal broken, Kindly reject the parcel from the courier, ask them to RTO (Return to origin) / return the package back to the sender and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 24 hours with next steps. Parcels are insured for loss and damage up to the value as stated by the courier. We will process a
refund or replacement as soon as the courier has completed their investigation into the claim. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Mode of Refund: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5-7 working days of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 7-10 additional business days for the amount to reflect in your account. This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.

Customer Care: For all customer service order or courier tracking or return/refund related enquiries, please email us at naisargiq@gmail.com or call to +91-8690926387 Mon-Sat 10 am-5 pm IST.