Shipping policy

SHIPPING POLICY

NAISARGIQ (“we” and “us”) is the operator of (https://www.naisargiq.com/) (“Website”).
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General: Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  2. Order Cancellation: If the entire order OR the item(s) you want to cancel have not been shipped yet, email us at naisargiq@gmail.com or WhastApp on +91-8690926387 to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 5-7 working days after the cancellation request. Please note, No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up
    by the courier. So, any order cancellations have to be communicated within 24 hours of order placement via email or WhatsApp. NO instagram messages/DMs/Facenook messages will be considered for order cancellations.
  3. Refund / Replacement For Damaged Products: We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product. Make yourself available when a delivery is attempted at your address. We at NAISARGIQ take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS. If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to naisargiq@gmail.com or WhastApp on +91-8690926387. In the Subject write “Replacement/ Refund” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable. All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc. to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted. As we deal with beauty category of products, We DON’T accept any returns. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5-7 working days of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 7-10 additional business days for the amount to reflect in your account. This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays. There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims. Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places. It’s customer’s responsibility to store the products in good and clean environment. Shelf life for unopened products are different from used/opened products. Customers are requested to take a note of this and use the products within the time mentioned. We won’t replace any product that’s ordered months ago and expired / damaged as a result of poor product storage or handling. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.
  4. Delivery Terms: We use BLUEDART/ DELHIVERY/ EKART/ ECOM EXPRESS/ AMAZON SHIPPING/ XPRESSBEES/ DTDC for delivering shipments. In general, shipments are in transit for 3 – 7 days. This might take longer in the event of any natural calamity or any virus outbreak or any other obstacles that led to nationwide or countrywide lock down/restrictions. Orders are usually dispatched within 3 business days of order confirmation. However, During sale time – Orders take longer to get processed. It could take upto a week from order date. Once shipped, You will be notified via registered email ID or WhatsApp message. Our warehouse operates on Monday – Saturday during standard business hours IST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. No address change requests will be considered once package move out of our facility.
  5. Out of Stock Products: If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
  6. Delivery Delay / Orders Not Received: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
  7. Order Tracking Notification: Upon dispatch, customers will receive a tracking AWB to their emails and phone numbers from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  8. Parcels Damaged/ Lost In Transit: If you find a parcel is damaged in-transit, or package looks distorted or seal broken, Kindly reject the parcel from the courier, ask them to RTO (Return to origin) / return the package back to the sender and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 24 hours with next steps. Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
  9. GST: GST has already been applied to the price of the goods as displayed on the website.
  10. Parcels Damaged / Lost in Transit - Claims: Customer Care: For all customer service order or courier tracking related enquiries, please email us at naisargiq@gmail.com or call to +91-8690926387 Mon-Sat 10 am-5 pm IST.